Frequently Asked Questions

Orders & Payments

Can I cancel my order?

Because each Henry’s ANGELS piece is handcrafted and prepared in small, exclusive batches, your order enters our production queue shortly after it is placed.

For this reason, orders may only be canceled within 24 hours after the order has been confirmed.

To request a cancellation within this window, please contact us immediately:

WhatsApp: +52 311 343 2723

After the 24-hour period, the order can no longer be canceled. However, our team remains available to assist you with any support you may need.

What payment methods are available?

We offer secure payment options, including:

Visa, MasterCard, and American Express
Debit cards

All transactions are encrypted to ensure your information is protected.

If you experience any payment issues, please contact our support team:

WhatsApp: +52 311 343 2723

How do I know if my order was confirmed?

Once your payment has been successfully processed, you will receive an order confirmation email. This message serves as your official receipt.

If you did not receive a confirmation, please contact us:

WhatsApp: +52 311 343 2723

Shipping & Delivery

Where do you ship?

We currently ship nationwide across Mexico and to the United States, using trusted courier partners.

How much does shipping cost?

Shipping costs are calculated automatically at checkout based on the postal code you provide.

The exact amount will be displayed in your order summary before you complete your purchase, allowing you to review and confirm with full transparency.

How long does shipping take?

Once your order has been handcrafted, packed, and is ready to ship, estimated delivery times are:

Mexico: 3–7 business days, depending on location and season
United States: 5–10 business days, depending on location and season

Important: These are estimated timelines. Delays caused by external courier factors—such as weather, holidays, logistics issues, or high-volume seasons—are outside our control and are not grounds for cancellation or refund.

When will my order ship?

Every Henry’s ANGELS piece is handcrafted with dedicated time and attention. Each order requires a production and finishing period before shipping.

Typical preparation times are:

10–15 business days for custom-crafted pieces

Your shipping window begins after production is completed, not at the moment of purchase.

Once your piece is ready to ship, you will receive tracking information via WhatsApp or email.

How can I track my order?

After your package has shipped, you will receive a tracking number via email or WhatsApp, based on the contact information provided at checkout.

You may use this tracking number to follow your shipment directly through the courier’s platform.

If your tracking link is not updating, appears incorrect, or you cannot access it, please contact our support team:

WhatsApp: +52 311 343 2723

I didn’t receive my tracking number—what should I do?

This may be due to one of the following reasons:

Your email address or phone number was entered incorrectly.
Your order is still in production (handcrafted items require additional time).
Fewer than 5 business days have passed since your purchase.

If any of these apply, please contact us for assistance:

WhatsApp: +52 311 343 2723

Handmade Production

Why does production take time?

All Henry’s ANGELS accessories are handmade with care, intention, and artisanal attention to detail.

We take pride in producing unique pieces through small-batch manufacturing, custom finishing, and limited-edition releases. Each item is designed to feel special, meaningful, and uniquely yours.

When will my handcrafted piece be ready?

Because of our artisanal process, each piece requires a preparation period prior to shipping.

Typical production time is:

10–15 business days

Once your order is ready to ship, you will receive a notification with tracking details via:

Returns, Exchanges & Claims

Can I exchange a product?

Because our items are handcrafted accessories intended for personal use and are often limited edition, we do not offer exchanges for:

Color preference
Change of mind
Size or style issues

What if my product arrives damaged, defective, or incorrect?

Please refer to our Return Policy for complete details.

Only items that are damaged, defective, or incorrect are eligible for review.

Important: Courier delays are not grounds for cancellation or refund.

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